Base: $15 ph; bonus/equity: not specified; benefit...
On-site
Front-line leadership experience
Billing issue resolution skills
Team training and coaching ability
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility standards are met.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
Salary
Base: $15 per hour; Bonus/Equity: Not specified; Benefits: Free membership, daily pay, health insurance, 401(k) matching
Skills & Requirements
Must-have
Front-line leadership experience
Billing issue resolution skills
Team training and coaching ability
Fast-paced customer-facing environment
Facility cleanliness and safety standards
Nice-to-have
Fitness industry knowledge
Empathy and solution-oriented mindset
Social media platform proficiency
High energy and collaborative spirit
Personalized member outreach strategies
Key Requirements
CPR certification within 30 days of employment
Pass background check
Complete EōS Ethos and Customer Service Training within 30 days
Ability to lift more than 40 lbs routinely
Proficiency with fitness management software and Microsoft Office