Base: usd $80,000.00 to usd $100,000.00; bonus/equ...
Remote
5+ years professional staff management experience
Case management in higher education setting
Knowledge of ferpa and hipaa regulations
This role provides leadership for case management and student outreach initiatives for students enrolled in NYU's online programs
Job Summary
This role provides leadership for case management and student outreach initiatives for students enrolled in NYU's online programs.
The position serves as the direct supervisor of a team of Student Experience Administrators, focusing on inclusive leadership and professional development.
The successful candidate will collaborate with Graduate Admissions and Academic Affairs to maximize enrollment yield and foster student success.
Matching Summary
This role provides leadership for case management and student outreach initiatives for students enrolled in NYU's online programs.
Salary
Base: USD $80,000.00 to USD $100,000.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
5+ years professional staff management experience
Case management in higher education setting
Knowledge of FERPA and HIPAA regulations
Experience with student success and retention models
Strong conflict resolution and problem-solving skills
Nice-to-have
Master's degree in counseling or social work
Experience supporting diverse student populations
Familiarity with PeopleSoft or EAB/Starfish systems
Demonstrated commitment to diversity and inclusion
Experience developing KPIs and assessing impact
Key Requirements
Bachelor's degree required; Master's preferred
5+ years full-time management experience
1 year experience in case management or student support services
Knowledge of federal privacy regulations (FERPA/HIPAA)