Connect And Assure Specialist

064

Shift rotation between 7:00 am and 7:00 pm
Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc knowledge
Business customer operational experience
This job posting seeks two Connect and Assure Specialists for a permanent, full-time role within a team focused on managing business customer orders and incidents related to nbn services. The ideal candidate will have experience in telecommunications, strong troubleshooting skills, and the ability to enhance customer experiences through effective communication and problem resolution

Job Summary

  • The role involves end-to-end ownership of technical case management for business customer orders and incidents to ensure efficient outcomes.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • nbn offers a flexible working environment with equal employment opportunities, great training, and a commitment to diversity and inclusion.

Matching Summary

Match Score: 85

This job posting seeks two Connect and Assure Specialists for a permanent, full-time role within a team focused on managing business customer orders and incidents related to nbn services. The ideal candidate will have experience in telecommunications, strong troubleshooting skills, and the ability to enhance customer experiences through effective communication and problem resolution.

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • FTTN/B FTTC FTTP HFC knowledge
  • Business customer operational experience
  • Case or account management experience
  • Stakeholder communication skills

Nice-to-have

  • Customer empathy and engagement
  • Organisational and decision-making skills
  • Continuous process improvement mindset
  • Flexible working arrangements
  • Inclusive workplace culture

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environments
  • Sound decision-making within defined processes

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter