Job Summary Support and maintain critical customer IT backend systems through administration, operational tasks, defect management, network services, and system health monitoring to ensure smooth and reliable system performance. Responsibilities Operate 12-hour shifts to deliver continuous support and maintenance for customer IT backend systems Perform system administration tasks to maintain system stability and ensure high availability Execute daily operational activities to sustain system functionality and optimize performance Conduct scheduled maintenance tasks to uphold system reliability and prevent failures Identify, manage, and resolve system defects promptly to minimize downtime and service interruptions Provide network management services to preserve network integrity and ensure consistent connectivity Monitor system and network health using Solarwinds to proactively detect and address potential issues Assist customers during exercise support to facilitate smooth operation and testing processes Support customers during system audits by supplying required information and assistance Preferred competencies and qualifications Diploma in Computer Science, Computer Engineering, Information Technology, Electrical and Electronics Engineering, or equivalent At least 2 years of relevant experience in system administration or server maintenance roles Proficient in system monitoring, system configuration, network systems, and system backup procedures Experience troubleshooting backend servers Hands-on experience with hardware installation and deployment Knowledge or experience with Windows, Unix, Redhat, SQL, Cisco Networking, SAN Storage, VMware, Firewall, and Solarwinds Other Information Note1: Successful applicants will receive on-the-job training to familiarize with the systems and support processes. Note2: Potential applicants who do not meet all qualifications may still apply.