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Ochsner Health is seeking an Access Liaison for their Contact Center, focusing on patient navigation and care coordination while delivering exceptional customer service. The ideal candidate will have a strong background in customer service and problem-solving, with the ability to foster relationships across various stakeholder groups.
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Job Summary
This role welcomes and connects consumers to the health system by handling acquisition, front door navigation, and care coordination.
The incumbent manages incoming contacts via phone, email, text, and live chat to determine correct pathways and next steps for patients.
Ochsner Health is committed to serving, healing, leading, educating, and innovating through dedicated employees who make a difference in patient lives.
Matching Summary
Match Score: 75
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Ochsner Health is seeking an Access Liaison for their Contact Center, focusing on patient navigation and care coordination while delivering exceptional customer service. The ideal candidate will have a strong background in customer service and problem-solving, with the ability to foster relationships across various stakeholder groups.
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