Hr Service Center Representative I

mvt.se

Buffalo, New York, United States of America
Base: $20.55 - $34.25 ph; bonus/equity: not specif...
Hr service center support
Payroll inquiry resolution
Benefits administration support
This role functions as the first point of contact for HR related inquiries by receiving and responding to incoming calls and service tickets in a timely and accurate manner

Job Summary

  • This role functions as the first point of contact for HR related inquiries by receiving and responding to incoming calls and service tickets in a timely and accurate manner.
  • The position supports employees and managers with payroll, benefits, HR policies, and HRIS system processes while collaborating with various departments to resolve complex requests.
  • M&T Bank is committed to fair, competitive, and market-informed pay, with a salary range of $20.55 to $34.25 per hour for this position.

Matching Summary

This role functions as the first point of contact for HR related inquiries by receiving and responding to incoming calls and service tickets in a timely and accurate manner.

Salary

Base: $20.55 - $34.25 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • HR Service Center support
  • Payroll inquiry resolution
  • Benefits administration support
  • HRIS system transaction assistance
  • Customer service skills
  • Verbal and written communication
  • Problem-solving skills

Nice-to-have

  • Ability to defuse irate callers
  • Demonstrated professionalism and empathy
  • Strong consulting and influencing skills
  • Sound research and analytical skills
  • Knowledge of Company Benefits and Payroll policies

Key Requirements

  • Associates’ degree or equivalent experience
  • Minimum 1 year HR Service Center experience
  • Proficient with personal computers and software
  • Proven communication and customer service skills
  • Knowledge of HIPAA
  • No supervisory responsibilities

Work Rights

Not specified

Tailored Resume

Cover Letter