Spécialiste Service Client Dédié / Dedicated Client Care Specialist
Genetec
Montreal, Canada
On-site
Provide first-class technical support
Manage key customer relationships
Troubleshoot genetec products
The role of the Dedicated Client Care Specialist is to act as the dedicated liaison between Genetec and a defined subset of key customers, providing best-of-class technical support
Job Summary
The role of the Dedicated Client Care Specialist is to act as the dedicated liaison between Genetec and a defined subset of key customers, providing best-of-class technical support.
Your responsibilities include responding to technical issues, documenting problems, ensuring SLA adherence, conducting management reviews, and performing system assessments.
Genetec offers an attractive compensation package, training reimbursement, subsidized meals, work-life balance, and an onsite fitness facility.
Matching Summary
The role of the Dedicated Client Care Specialist is to act as the dedicated liaison between Genetec and a defined subset of key customers, providing best-of-class technical support.
Skills & Requirements
Must-have
Provide first-class technical support
Manage key customer relationships
Troubleshoot Genetec products
Analyze and resolve technical issues
Communicate effectively with clients
Nice-to-have
Proactive system diagnostics
Career development planning
Work-life balance focus
Flexible working schedule
Key Requirements
Bachelor's degree in CS, CE, EE or equivalent experience
1+ year supporting Genetec products
Fluent in French and English
Excellent analytical and troubleshooting skills
Knowledge of Windows 8/10 & Server
Knowledge of networking principles and IP protocol