Not specified (assumed to be hybrid or flexible based on industry norms).
Human-centred digital design leadership
Strategic partnership with business units
Vendor and third-party relationship management
Absa is seeking a Head of Digital Design to lead human-centered digital design initiatives that enhance customer experiences across various digital channels. The ideal candidate should possess strong design leadership skills, experience in strategy setting, and the ability to influence stakeholders at senior levels while ensuring high-quality design governance
Job Summary
The role involves leading a human-centred digital design approach to drive seamless and commercially impactful customer experiences across all digital channels.
Candidates must exercise overall responsibility for programme delivery while shaping the digital strategy in alignment with business objectives.
The position requires setting design standards, leading designers, and partnering with Product, Tech, Data, and CX teams to embed design early.
Matching Summary
Match Score: 85
Absa is seeking a Head of Digital Design to lead human-centered digital design initiatives that enhance customer experiences across various digital channels. The ideal candidate should possess strong design leadership skills, experience in strategy setting, and the ability to influence stakeholders at senior levels while ensuring high-quality design governance.
Skills & Requirements
Must-have
Human-centred digital design leadership
Strategic partnership with business units
Vendor and third-party relationship management
Design governance and quality assurance standards
Senior stakeholder influence at executive level
Systems thinking for end-to-end experiences
Agile and product operating models
Nice-to-have
AI tools integration in design workflows
Lean & Six Sigma methodology application
Capability building and change leadership
Scalability and reusability of design assets
Cross-functional collaboration with data teams
Key Requirements
Bachelor's Degree in Physical, Mathematical, Computer or Life Sciences
Experience in strategy and vision setting
Proven design leadership and people management skills
Expertise in customer value proposition understanding
Proficiency in Figma, Google Analytics, and Qualtrics/HotJar