Manager, Service Delivery & Partner Performance

Marqeta

Toronto, Canada
Base: 114,500 - 143,000 cad; bonus/equity: annual ...
On-site
Bpo vendor management
Performance analysis and reporting
Process optimization
This role puts you in the driver's seat to revolutionize how we deliver exceptional cardholder experiences through data-driven insights, cutting-edge technology, and strategic partnerships

Job Summary

  • This role puts you in the driver's seat to revolutionize how we deliver exceptional cardholder experiences through data-driven insights, cutting-edge technology, and strategic partnerships.
  • You'll have the autonomy to identify opportunities, architect solutions, and implement change that measurably elevates our support operations and cardholder’s experience.
  • Marqeta offers multiple health insurance options, flexible vacation time, a retirement savings program with company contribution, equity, and a monthly stipend.

Matching Summary

This role puts you in the driver's seat to revolutionize how we deliver exceptional cardholder experiences through data-driven insights, cutting-edge technology, and strategic partnerships.

Salary

Base: 114,500 - 143,000 CAD; Bonus/Equity: Annual bonuses awarded; Benefits: Multiple health insurance options, flexible vacation time, retirement savings program with company contribution, equity, monthly stipend, annual development dollars, family-forming benefits, up to 20 weeks parental leave

Skills & Requirements

Must-have

  • BPO vendor management
  • Performance analysis and reporting
  • Process optimization
  • Technology implementation
  • Cardholder experience optimization

Nice-to-have

  • Deep knowledge of payment processing
  • Experience implementing AI solutions
  • Experience growing communication channels

Key Requirements

  • 7+ years of Customer Support Operations
  • Experience in BPO industry or management of BPOs
  • Ability to travel globally

Work Rights

Not specified

Tailored Resume

Cover Letter