Sr Technical Customer Service Desk Agent In Indianapolis, In
Unisys UK
Indianapolis, IN, US
Fully remote
Tier 1 and tier 2 support
Troubleshooting hardware and software
Network connectivity issue resolution
This role involves providing Tier 1 and Tier 2 support to troubleshoot and resolve complex issues related to hardware, software, network connectivity, and voice communication systems
Job Summary
This role involves providing Tier 1 and Tier 2 support to troubleshoot and resolve complex issues related to hardware, software, network connectivity, and voice communication systems.
Unisys offers an outstanding benefits package featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, and ongoing learning opportunities.
The company is committed to equal opportunity employment and supports work-life balance and future success for its employees.
Matching Summary
This role involves providing Tier 1 and Tier 2 support to troubleshoot and resolve complex issues related to hardware, software, network connectivity, and voice communication systems.
Skills & Requirements
Must-have
Tier 1 and Tier 2 support
Troubleshooting hardware and software
Network connectivity issue resolution
Supporting voice communications systems
Client incident management
Nice-to-have
Problem solving and analytical skills
Supporting L1 and L2 agents
Effective communication with technical and non-technical users
Work-life balance commitment
Video interview process
Key Requirements
Some College preferred
May require technical certification or Associate Degree
2-4 years experience in relevant area
Eligibility for U.S. export control authorizations
Work Rights
Must be eligible for U.S. export control authorizations