Principal Director, Service Operations

The Aerospace Corporation

Chantilly, VA, US
Base: $180,800.00 - $271,200.00 annually; bonus/eq...
It service management (itsm) practices
Enterprise it operations leadership
Incident, problem, and change management
The Principal Director, Service Operations leads enterprise IT operations to drive productivity, enhance user experiences, and deliver exceptional IT and customer services

Job Summary

  • The Principal Director, Service Operations leads enterprise IT operations to drive productivity, enhance user experiences, and deliver exceptional IT and customer services.
  • This role requires fostering collaboration with executive leadership and IT teams to maintain secure, resilient, and scalable IT services while advancing operational maturity and continuous improvement.
  • The Aerospace Corporation offers a competitive compensation package and comprehensive benefits including health care, 401(k) plans, flexible schedules, and professional development opportunities.

Matching Summary

The Principal Director, Service Operations leads enterprise IT operations to drive productivity, enhance user experiences, and deliver exceptional IT and customer services.

Salary

Base: $180,800.00 - $271,200.00 annually; Bonus/Equity: Not specified; Benefits: Comprehensive health care, 401(k), paid holidays, flexible schedules

Skills & Requirements

Must-have

  • IT service management (ITSM) practices
  • Enterprise IT operations leadership
  • Incident, problem, and change management
  • Vendor and managed service provider oversight
  • Customer-focused IT service delivery
  • ITIL framework expertise
  • Security clearance required

Nice-to-have

  • Organizational change management frameworks
  • Mission-critical secure environment experience
  • Cross-functional collaboration skills
  • Continuous improvement culture
  • Data-driven innovation
  • Leadership and team development
  • Strategic thinking and decision-making

Key Requirements

  • Bachelor’s degree in computer science or related field
  • Minimum 10 years progressive IT leadership experience
  • At least 5 years senior IT operations or service delivery
  • Ability to obtain and maintain U.S. government security clearance
  • U.S. citizenship required
  • Exceptional communication and stakeholder management skills
  • Experience leading large, geographically dispersed teams

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter