This role is responsible for ensuring exceptional customer satisfaction by overseeing the resolution of customer issues and managing technical quality
Job Summary
This role is responsible for ensuring exceptional customer satisfaction by overseeing the resolution of customer issues and managing technical quality.
The manager acts as a key liaison between global customers and internal teams to ensure products meet or exceed expectations.
Candidates must possess strong proficiency in configuring PC hardware, operating systems, and cloud-based endpoint management solutions.
Matching Summary
This role is responsible for ensuring exceptional customer satisfaction by overseeing the resolution of customer issues and managing technical quality.
Skills & Requirements
Must-have
5+ years customer service experience
PC hardware and OS configuration
Cloud endpoint management proficiency
HP Client Management Solutions expertise
Root cause analysis and corrective actions
Nice-to-have
Strong analytical and problem-solving abilities
Excellent communication with global stakeholders
Data visualization tools like Power BI
CRM platform experience such as Salesforce
Proactive identification of service growth opportunities