Phizenix is seeking a Business Analyst specializing in Customer Experience to work remotely. The role involves collaborating with clients and stakeholders to define customer experience requirements, focusing on process mapping, customer journey design, and data-driven insights
Job Summary
As a Business Analyst – Customer Experience, you will play a key role in bridging business needs with technical solutions, influencing how enterprise clients design, deploy, and optimize their contact center and customer engagement strategies.
Key responsibilities include requirements gathering and analysis, customer journey and experience design, solution validation and testing support, and leveraging data and insights to drive improvements.
This role offers growth opportunities into senior business analysis, CX strategy consulting, or product ownership, with exposure to leading CX technologies and enterprise-scale transformation projects.
Matching Summary
Match Score: 85
Phizenix is seeking a Business Analyst specializing in Customer Experience to work remotely. The role involves collaborating with clients and stakeholders to define customer experience requirements, focusing on process mapping, customer journey design, and data-driven insights.