The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to enhance customer experience with telecommunications services. The ideal candidate should possess technical knowledge of telecommunications, experience in case management, and strong communication skills, while enjoying a flexible and inclusive workplace environment
Job Summary
The role involves end-to-end ownership of business customer orders and incidents to drive timely outcomes.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
The position offers equal employment opportunities, great training, and true flexible working arrangements.
Matching Summary
Match Score: 85
The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to enhance customer experience with telecommunications services. The ideal candidate should possess technical knowledge of telecommunications, experience in case management, and strong communication skills, while enjoying a flexible and inclusive workplace environment.
Skills & Requirements
Must-have
Tier 2 troubleshooting capability
FTTN/B FTTC FTTP HFC technical knowledge
Business customer operational support experience
Case or account management experience
Stakeholder communication skills
Nice-to-have
Customer empathy and organizational skills
Strong decision-making within defined processes
Continuous improvement mindset
Flexible working arrangements preference
Key Requirements
Full working rights in Australia required
Permanent position with rostered shifts between 7:00 AM and 7:00 PM