Senior Customer Success Managers are responsible for partnering with clients to ensure continued value realization of Unily's AI-native employee experience platform
Job Summary
Senior Customer Success Managers are responsible for partnering with clients to ensure continued value realization of Unily's AI-native employee experience platform.
Key responsibilities include establishing trusted advisor relationships, driving product adoption, conducting business reviews, and identifying renewal risks.
Unily offers a hybrid work model, a modern office environment, and a comprehensive benefits package including birthday off, life cover, and sustainability initiatives.
Matching Summary
Senior Customer Success Managers are responsible for partnering with clients to ensure continued value realization of Unily's AI-native employee experience platform.
Skills & Requirements
Must-have
Customer Success Management
SaaS environment experience
Digital workplace platforms
Relationship management
Commercial acumen
Nice-to-have
AI-native platform expertise
Fast-paced entrepreneurial company
Customer advocacy
Cross-departmental collaboration
Key Requirements
7+ years experience in CSM, Account Management, or Partnership Management
Experience managing $2M+ ARR portfolio
Experience managing large multinational organizations