Competitive salary; good compensation pyckage; not...
On-site
Strong technical troubleshooting skills
Experience with linux and windows administration
Knowledge of sql databases and log analysis
NIX is seeking a Senior Technical Support Engineer to provide exceptional technical support for their products and assist customers in overcoming challenges. The role requires strong troubleshooting skills, customer communication, and a proactive mindset for improving processes
Job Summary
The role involves delivering world-class technical support for Business Hub and Analytics Platform while resolving complex application issues.
Candidates will collaborate closely with development teams to share insights and improve future product releases.
The company offers flexible working formats, competitive compensation, and extensive professional development opportunities including mentorship and education reimbursement.
Matching Summary
Match Score: 85
NIX is seeking a Senior Technical Support Engineer to provide exceptional technical support for their products and assist customers in overcoming challenges. The role requires strong troubleshooting skills, customer communication, and a proactive mindset for improving processes.
Salary
Competitive salary; Good compensation package; Not specified
Skills & Requirements
Must-have
Strong technical troubleshooting skills
Experience with Linux and Windows administration
Knowledge of SQL databases and log analysis
Familiarity with identity providers like Keycloak
Experience with Kubernetes, Docker, and RESTful APIs
Cloud infrastructure knowledge (AWS, Azure, GCP)
Excellent English communication skills
Nice-to-have
Knowledge of monitoring tools like Grafana or Datadog
Basic scripting skills in Python or Bash
Experience supporting SaaS products
Understanding of CI/CD pipelines and DevOps
KNIME workflow experience
Key Requirements
Strong experience in technical support or helpdesk
Familiarity with ticketing systems like Jira or Zendesk