The Senior Client Service Associate serves as the primary face of Saxo Bank towards clients, driving positive NPS and enhancing the client experience
Job Summary
The Senior Client Service Associate serves as the primary face of Saxo Bank towards clients, driving positive NPS and enhancing the client experience.
Responsibilities include evaluating potential clients, managing administrative tasks for lead conversion, and assisting in the onboarding process while ensuring strict policy compliance.
The role requires collaboration with global teams to handle VIP client requests and engage proactively with existing clients to drive growth in Total Relationship Earnings.
Matching Summary
The Senior Client Service Associate serves as the primary face of Saxo Bank towards clients, driving positive NPS and enhancing the client experience.
Skills & Requirements
Must-have
3-5 years senior associate experience
2 years sales or business development role
Knowledge of equities FX and derivatives
Ability to work rotational shifts 24/5
Strong compliance and policy adherence
Nice-to-have
Outstanding professionalism and integrity
Curious collaborative and outgoing personality
Proactive growth-oriented mindset
Excellent stakeholder management skills
Experience with VIP client handling
Key Requirements
Minimum 3-5 years experience as Senior Associate
Minimum 2 years in sales or business development
Direct experience in equities, FX, and derivatives