Serve as a primary point of contact for customers, ensuring timely and accurate order-to-cash execution and a consistently positive customer experience
Job Summary
Serve as a primary point of contact for customers, ensuring timely and accurate order-to-cash execution and a consistently positive customer experience.
Process and manage customer orders accurately in SAP or relevant ERP systems, supporting end-to-end OTC workflows including order processing, billing, and dispute management.
Accurately document all customer interactions in CRM systems and ensure compliance with GxP, data privacy, regulatory, and quality standards.
Matching Summary
Serve as a primary point of contact for customers, ensuring timely and accurate order-to-cash execution and a consistently positive customer experience.