Ctc Case & Process Specialist Gsa (m,w,d)

Insulet

Germany
Fully remote
Customer support for reimbursement process
Salesforce lightning and sap key user
Process development and maintenance
The CTC Case & Process Specialist is responsible for providing excellent customer support regarding cases & process management services, for the whole E2E OTC reimbursement process for GSA markets

Job Summary

  • The CTC Case & Process Specialist is responsible for providing excellent customer support regarding cases & process management services, for the whole E2E OTC reimbursement process for GSA markets.
  • The Specialist will support the UAT Testing teams and help create, document and monitor test scenarios related to system enhancements and implementations of new initiatives relating to the CTC process.
  • The Case & Process Specialist acts as an interface between customers, prescribers, contract management and other internal departments to find the best solution for particularly difficult cases.

Matching Summary

The CTC Case & Process Specialist is responsible for providing excellent customer support regarding cases & process management services, for the whole E2E OTC reimbursement process for GSA markets.

Skills & Requirements

Must-have

  • Customer support for reimbursement process
  • Salesforce Lightning and SAP Key User
  • Process development and maintenance
  • Single point of contact for inquiries
  • German essential, English B/C level

Nice-to-have

  • Proactive self-confidence and calmness
  • Collaborative relationships across teams
  • Positive and creative problem-solving approach
  • Flexible and motivated team player

Key Requirements

  • Degree OR relevant experience
  • Relevant customer service/order management experience
  • Excel, Microsoft Word & Power Point skills required
  • Sales Force and SAP experience would be an asset

Work Rights

Not specified

Tailored Resume

Cover Letter