This position is a senior leadership role responsible for the operational performance, service delivery governance and day to day management of AIA Australia's Application Management Support (AMS) Run organisation
Job Summary
This position is a senior leadership role responsible for the operational performance, service delivery governance and day to day management of AIA Australia's Application Management Support (AMS) Run organisation.
The role ensures high quality, secure, compliant, and resilient application support across mission critical systems, while driving operational excellence, vendor accountability, and a strong customer focused service culture.
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
Matching Summary
This position is a senior leadership role responsible for the operational performance, service delivery governance and day to day management of AIA Australia's Application Management Support (AMS) Run organisation.
Skills & Requirements
Must-have
Application Support operational leadership
IT service management
vendor performance management
security, compliance, APRA CPS
ITIL practice maturity
people leadership and mentoring
Nice-to-have
customer focused service culture
continuous improvement initiatives
transformational leadership
inclusive managers
Key Requirements
ITIL Foundation certification required
ITIL Intermediate or Service Operations preferred
Significant experience in Application Support
Experience leading technical specialist teams
Experience in regulated environments highly preferred