Ability to work flexible shifts in fast-paced environment
Concentrix is seeking a Customer Service Advisor for their Makati City location, responsible for providing customer support via various communication channels while ensuring satisfaction and resolution of issues. Ideal candidates should possess strong communication skills, a customer service orientation, and the ability to manage repetitive tasks in a fast-paced environment
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service meets contractual Key Performance Indicators (KPIs) and clarifying customer requirements to provide appropriate resolutions.
Candidates must be able to rotate shifts as needed and demonstrate patience while maintaining a pleasant and professional tone during all customer contacts.
Matching Summary
Match Score: 75
Concentrix is seeking a Customer Service Advisor for their Makati City location, responsible for providing customer support via various communication channels while ensuring satisfaction and resolution of issues. Ideal candidates should possess strong communication skills, a customer service orientation, and the ability to manage repetitive tasks in a fast-paced environment.
Skills & Requirements
Must-have
High school diploma with 3-6 months experience
Strong computer navigation and PC knowledge
Ability to work flexible shifts in fast-paced environment
Nice-to-have
Demonstrate empathy and build rapport with customers
Skilled in multi-tasking and adapting quickly
Patience in all customer contact situations
Key Requirements
High school diploma required
Three to six months of relevant experience preferred