Manager, Wallet Operations

Western Union

Quezon City, Philippines
Hybrid
Payment operations
Financial services
Digital wallet
Oversee and optimize end-to-end payment processes including settlement, wallet operations, chargebacks, disputes, and exception reporting

Job Summary

  • Oversee and optimize end-to-end payment processes including settlement, wallet operations, chargebacks, disputes, and exception reporting.
  • Support digital wallet tasks, assist with escalated cases, process chargebacks, and provide operational assistance to clients and vendors.
  • Western Union offers a great compensation package, short-term incentives, accident and life insurance, and access to best-in-class development platforms.

Matching Summary

Oversee and optimize end-to-end payment processes including settlement, wallet operations, chargebacks, disputes, and exception reporting.

Skills & Requirements

Must-have

  • payment operations
  • financial services
  • digital wallet
  • payment systems
  • risk management
  • analytical skills

Nice-to-have

  • globally diverse
  • customer-centric team
  • proactive approach
  • detail-oriented
  • eager to learn

Key Requirements

  • Bachelor’s degree in Finance, Business, Economics, or related field
  • At least 5 years of experience in payment operations
  • Basic understanding of digital wallets, payment flows, card networks, or chargeback concepts
  • Familiarity with reconciliation or exception handling is a plus
  • Comfortable using spreadsheets

Work Rights

Not specified

Tailored Resume

Cover Letter