Intake Specialist I (remote / Colorado Springs, Co)

FreedomCare

Colorado Springs, CO, United States
**
High volume inbound and outbound calls
Customer service empathy and patience
Navigate multiple systems
** FreedomCare is seeking an Intake Specialist I to join their remote team in Colorado Springs, CO. The role involves managing patient and caregiver enrollments into home care programs, providing excellent customer service, and ensuring compliance with documentation and processes. **

Job Summary

  • FreedomCare is a healthcare company dedicated to revolutionizing the home care industry by empowering patients to choose their caregivers.
  • The Intake Specialist role is responsible for the enrollment of potential patients and caregivers into FreedomCare of Colorado’s Home Care programs, acting as a liaison for consumers, providers, and Case Management Agencies.
  • This is a Monday through Friday remote position requiring the candidate to reside in Colorado Springs, Colorado, with 2 days remote.

Matching Summary

Match Score: 75

** FreedomCare is seeking an Intake Specialist I to join their remote team in Colorado Springs, CO. The role involves managing patient and caregiver enrollments into home care programs, providing excellent customer service, and ensuring compliance with documentation and processes. **

Skills & Requirements

Must-have

  • High volume inbound and outbound calls
  • Customer service empathy and patience
  • Navigate multiple systems
  • HIPAA guidelines adherence
  • 1 business day response time

Nice-to-have

  • Positive attitude and can-do approach
  • Drive and ownership
  • High integrity
  • Bilingual in Spanish

Key Requirements

  • 2+ years relevant experience preferred
  • Salesforce proficiency preferred

Work Rights

Not specified

Tailored Resume

Cover Letter