Senior Specialist, Operations

Western Union

Tokyo, Japan
Not specified; not specified; short-term incentive...
Hybrid
End-to-end agent experience lifecycle management
Global cross-functional program leadership
Retail point of sale technology expertise
This role manages the end-to-end agent experience lifecycle including onboarding and post-activation support for Western Union's global network

Job Summary

  • This role manages the end-to-end agent experience lifecycle including onboarding and post-activation support for Western Union's global network.
  • The position requires coordinating between internal teams and external partners to implement operational improvements while ensuring regulatory compliance.
  • Employees benefit from short-term incentives, multiple health insurance options, transportation allowances, and access to best-in-class development platforms.

Matching Summary

This role manages the end-to-end agent experience lifecycle including onboarding and post-activation support for Western Union's global network.

Salary

Not specified; Not specified; Short-term incentives, health insurance, accident/life insurance, transportation allowance, vacation leaves, medical coverage, EAP, global recognition rewards

Skills & Requirements

Must-have

  • End-to-end agent experience lifecycle management
  • Global cross-functional program leadership
  • Retail point of sale technology expertise
  • English and Japanese bilingual communication
  • Program or project management principles

Nice-to-have

  • Data analysis and market trend research skills
  • Highly adaptable to fast-paced environments
  • Proven track record in complex problem solving
  • Experience with mobile and self-service solutions

Key Requirements

  • Minimum years of experience in retail consumer or financial services
  • Experience leading large global cross-functional programs
  • Excellent written and oral English and Japanese skills

Work Rights

Not specified

Tailored Resume

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