Sr Business Process Analyst - Knowledge Management And Ai

Workday

Fully remote
8+ years business process analyst experience
5+ years knowledge management tools
Process mapping and lean six sigma methodologies
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support

Job Summary

  • This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.
  • The team partners with cross-functional groups to enable exceptional workmate performance using data, knowledge frameworks, and emerging AI technologies.
  • Workday offers a flexible work approach requiring at least 50% time in-office or field while supporting a culture of integrity and shared enthusiasm.

Matching Summary

This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools
  • Process mapping and Lean Six Sigma methodologies
  • SQL and data visualization proficiency
  • Digital agent and chatbot system experience

Nice-to-have

  • KCS certification preferred
  • AI/ML framework familiarity
  • Cross-functional collaboration skills
  • Adaptability in high-growth environment

Key Requirements

  • Bachelor's degree in related field
  • 8+ years as Business Process Analyst
  • 5+ years in knowledge management
  • 2+ years SQL experience
  • Lean Six Sigma certification desirable

Work Rights

Not specified

Tailored Resume

Cover Letter