It Command Centre | Driving Major Incident Resolution, Operational Resilience & Enterprise Stability,assistant Vice President
State Street UK
Kilkenny, Ireland
Major incident management
24/7 technical bridge operations
Itsm best practices
The IT Command Centre AVP provides strategic leadership to ensure enterprise-wide production stability and service continuity
Job Summary
The IT Command Centre AVP provides strategic leadership to ensure enterprise-wide production stability and service continuity.
This role is accountable for managing major IT incidents, driving rapid resolution to minimize business impact, and overseeing critical incident response processes across complex environments.
By establishing IT Service Management (ITSM) best practices, leveraging advanced ITSM tools, and leading cross-functional teams during high-pressure situations, the AVP strengthens operational resilience, safeguards service integrity, and ensures timely remediation of issues.
Matching Summary
The IT Command Centre AVP provides strategic leadership to ensure enterprise-wide production stability and service continuity.
Skills & Requirements
Must-have
Major Incident Management
24/7 Technical Bridge operations
ITSM best practices
cross-functional teams
Weekend shift availability
Nice-to-have
Adaptive Leadership
Executive Communication
Strategic Insight
Global Collaboration
Analytical Excellence
Composure Under Pressure
Key Requirements
Bachelor’s degree in IT, Computer Science, Engineering, or related field
ITIL Certification (Intermediate or Expert level) strongly recommended
5+ years of experience in IT Service Management
Experience in Major Incident Management and Command Centre operations
Proven leadership in managing large-scale, high-pressure IT environments