Policy Review Advisor - Hybrid

Hastings Direct

Leicester, United Kingdom
Base: £25,150; bonus/equity: up to 5% annual discr...
Hybrid (1 day in office, remote for the rest of the week)
Investigate and validate insurance policies
Review and verify customer documents
Handle inbound and outbound communications
Hastings Direct is seeking a Policy Review Advisor in Leicester, UK, for a hybrid role focusing on safeguarding customers and the business against fraud. The position involves validating insurance policies and ensuring compliance with FCA regulations, offering a starting salary of £25,150 along with a range of employee benefits

Job Summary

  • You will play a vital role as the first line of defence against fraud—safeguarding our customers and protecting our business.
  • You'll be responsible for balancing a varied portfolio of customer policies and will validate these through a variety of different checks.
  • Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

Matching Summary

Match Score: 85

Hastings Direct is seeking a Policy Review Advisor in Leicester, UK, for a hybrid role focusing on safeguarding customers and the business against fraud. The position involves validating insurance policies and ensuring compliance with FCA regulations, offering a starting salary of £25,150 along with a range of employee benefits.

Salary

Base: £25,150; Bonus/Equity: Up to 5% annual discretionary Bonus; Benefits: Hybrid working, 25 days holiday, Pension match up to 10%, Life insurance, Discounts

Skills & Requirements

Must-have

  • Investigate and validate insurance policies
  • Review and verify customer documents
  • Handle inbound and outbound communications
  • Meet service level agreements and personal KPIs
  • Collaborate across departments
  • Champion fair customer outcomes

Nice-to-have

  • Analytical and data-driven mindset
  • Strong communication skills
  • Customer-focused experience
  • Organisational and time management skills
  • Awareness of industry standards

Key Requirements

  • Demonstrable experience in policy review
  • Basic motor insurance knowledge
  • GDPR compliance knowledge
  • Risk profiling knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter