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Workday is seeking a Technical Delivery Support Analyst to join their fully remote Customer Support team, where employees are encouraged to foster relationships and collaborate effectively to deliver solutions to customers. The ideal candidate should possess experience in SaaS Enterprise software, strong communication skills, and a basic understanding of programming and SQL. Workday emphasizes a culture of integrity, empathy, and flexibility, offering a supportive environment for professional growth.
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Job Summary
Workday's Customer Support teams are driven by a passion for our products and the success of our customers' User Experience.
Handle a queue of support cases, prioritizing issues based on severity and customer impact, and collaborate with Product Managers, QA and Development to determine solutions or workarounds.
Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World) and contribute to our Knowledge Centered Service by creating Knowledge articles.
Matching Summary
Match Score: 75
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Workday is seeking a Technical Delivery Support Analyst to join their fully remote Customer Support team, where employees are encouraged to foster relationships and collaborate effectively to deliver solutions to customers. The ideal candidate should possess experience in SaaS Enterprise software, strong communication skills, and a basic understanding of programming and SQL. Workday emphasizes a culture of integrity, empathy, and flexibility, offering a supportive environment for professional growth.
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Skills & Requirements
Must-have
SaaS Enterprise software support
Object Oriented Programming languages
read and analyze log files
basic SQL syntax
API client experience
Nice-to-have
creative approach
eager to learn
support colleagues
have fun
sun-drenched optimism
courageous collaborators
Key Requirements
3+ years SaaS Enterprise software experience
3+ years HCM, Talent Acquisition or Talent solutions experience