Technical Support Specialist - Hvac (bi-lingual French/english)- Remote

GE Appliances, a Haier company

Remote, Canada
**
Bi-lingual english/french fluency required
3+ years hvac installation or service experience
Residential and light commercial hvac knowledge
** GE Appliances, a Haier company, is seeking a bilingual (French/English) Technical Support Specialist for remote work in Canada. The role involves providing technical support for HVAC systems, emphasizing problem-solving, effective communication, and customer experience. **

Job Summary

  • The role involves delivering first-contact technical support to contractors, end users, and distributor partners across residential and light commercial HVAC product lines.
  • Candidates must possess bi-lingual fluency in English and French to effectively communicate complex technical concepts to a diverse customer base.
  • The position requires independent problem-solving skills to diagnose issues using system data and escalate complex cases to advanced engineering teams when necessary.

Matching Summary

Match Score: 75

** GE Appliances, a Haier company, is seeking a bilingual (French/English) Technical Support Specialist for remote work in Canada. The role involves providing technical support for HVAC systems, emphasizing problem-solving, effective communication, and customer experience. **

Skills & Requirements

Must-have

  • Bi-lingual English/French fluency required
  • 3+ years HVAC installation or service experience
  • Residential and light commercial HVAC knowledge
  • Remote technical support via phone and email
  • Troubleshooting error codes and system data

Nice-to-have

  • Experience with VRF and inverter-driven technologies
  • Familiarity with TD-03 and SmartHQ diagnostic tools
  • Background in technical call center environments
  • Knowledge of wiring diagrams and submittals
  • Ability to work flexible weekend/evening hours

Key Requirements

  • High School Diploma or equivalent
  • Minimum 3 years HVAC experience
  • Bi-lingual English/French proficiency
  • Authorization to work in the U.S.

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter