7+ years in customer success or regulatory operations
Understanding of emir mifir sftr regulatory regimes
Experience with trade repositories and regtech solutions
The role is responsible for defining and implementing the customer success strategy aligned with business goals while ensuring exceptional client support
Job Summary
The role is responsible for defining and implementing the customer success strategy aligned with business goals while ensuring exceptional client support.
Candidates must possess deep knowledge of global regulatory reporting regimes such as EMIR, MiFIR, and SFTR to effectively manage client accounts.
LSEG offers a collaborative culture with tailored benefits including healthcare, retirement planning, and paid volunteering days.
Matching Summary
The role is responsible for defining and implementing the customer success strategy aligned with business goals while ensuring exceptional client support.
Skills & Requirements
Must-have
7+ years in customer success or regulatory operations
Understanding of EMIR MiFIR SFTR regulatory regimes
Experience with trade repositories and RegTech solutions
Strong stakeholder engagement and C-level relationship management
Data-driven mentality with CRM tools like Salesforce
Nice-to-have
Experience working with buy-side and sell-side institutions
Background within a regulatory reporting vendor or ARM/TR
Proven ability to drive continuous improvement initiatives
Resilient and calm under pressure in high-stakes environments
Excellent written and verbal communication skills
Key Requirements
7+ years experience in customer success or regulatory operations
Leadership experience inspiring and scaling teams
Familiarity with reporting platforms and trade repositories