Customer Journey Expert - Conversion Manager For Digital Private Individual Onboarding

23

Conversion rate optimization expertise
Funnel analysis and data analytics
Stakeholder management and influencing
You will be the driving force behind maximizing conversion across ING's digital onboarding flows for private individuals

Job Summary

  • You will be the driving force behind maximizing conversion across ING's digital onboarding flows for private individuals.
  • The role requires steering multiple teams and processes to deliver measurable results in a fast-paced environment.
  • You will have a direct impact on one of ING's strategic priorities: seamless, mobile-first onboarding with ambitious conversion KPIs.

Matching Summary

You will be the driving force behind maximizing conversion across ING's digital onboarding flows for private individuals.

Skills & Requirements

Must-have

  • Conversion rate optimization expertise
  • Funnel analysis and data analytics
  • Stakeholder management and influencing
  • A/B testing and experimentation frameworks
  • Digital banking process knowledge

Nice-to-have

  • Adobe Analytics experience
  • UX principles collaboration
  • Machine learning for personalization
  • ING IT landscape familiarity

Key Requirements

  • Strong expertise in CRO and funnel analysis
  • Advanced data analytics skills with dashboard creation
  • Experience with A/B testing frameworks
  • Familiarity with KYC, AML, and regulatory constraints

Work Rights

Not specified

Tailored Resume

Cover Letter