Ld Tech Bus Spt Svcs

Unity of Roseburg

Technical process operational expertise
Analyze user issues
Discover root cause
Provides technical, process and operational expertise for the Business Support group

Job Summary

  • Provides technical, process and operational expertise for the Business Support group.
  • Runs incident reports to analyze types of user issues and to discover root cause of common reports.
  • Ensures system hardware, software, applications and other components are maintained, upgraded and assessed on a routine and consistent basis.

Matching Summary

Provides technical, process and operational expertise for the Business Support group.

Skills & Requirements

Must-have

  • technical process operational expertise
  • analyze user issues
  • discover root cause
  • proactively examine potential issues
  • evaluate ticket trends
  • end-to-end support resolution
  • address complex issues

Nice-to-have

  • user impact assessment
  • system design ease-of-use
  • coordinate team activities

Key Requirements

  • High School Diploma or GED required
  • 4-6 years’ experience
  • technical certification or Associate Degree may be required

Work Rights

Not specified

Tailored Resume

Cover Letter