The role involves leading a team of Field Service Engineers to ensure the reliability of Roche diagnostic instruments across Indonesia
Job Summary
The role involves leading a team of Field Service Engineers to ensure the reliability of Roche diagnostic instruments across Indonesia.
Candidates must own the full lifecycle of instrument service from installation and preventive maintenance through to troubleshooting and customer escalation management.
Roche fosters a culture that encourages personal expression, open dialogue, and genuine connections where every voice matters.
Matching Summary
The role involves leading a team of Field Service Engineers to ensure the reliability of Roche diagnostic instruments across Indonesia.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
5 years technical service experience
Direct people management experience
Instrument troubleshooting and installation
Preventive maintenance planning
Customer escalation management
Field-based team leadership
Nice-to-have
Hands-on technical leader mindset
Proactive customer communication
Ownership of outcomes
Genuine care for customers
Flexibility for weekend responsibilities
Key Requirements
Bachelor's degree in Electro Medical or Electrical Engineering
Minimum 5 years of technical service experience in medical device industry