It Specialist

City of Tucson Inc

Tucson, Arizona, United States
Hourly range: $21.96 - $32.94 usd; benefits: medic...
Hybrid
Endpoint device troubleshooting
Itsm tool usage for ticketing
Patch management implementation
The City of Tucson is seeking an IT Specialist to provide technical support, focusing on endpoint management and service delivery. The role involves troubleshooting service requests, collaborating with IT team members, and contributing to process improvements within the Information Technology Department

Job Summary

  • This position serves as the primary point of contact for technical support with a focus on endpoint management and delivering exceptional service.
  • The role involves logging service requests, troubleshooting desktops and mobile devices, and maintaining accurate documentation within ITSM systems.
  • Candidates must obtain CompTIA A+ certification within twelve months of hire and successfully complete a background investigation conducted by the Tucson Police Department.

Matching Summary

Match Score: 75

The City of Tucson is seeking an IT Specialist to provide technical support, focusing on endpoint management and service delivery. The role involves troubleshooting service requests, collaborating with IT team members, and contributing to process improvements within the Information Technology Department.

Salary

Hourly Range: $21.96 - $32.94 USD; Benefits: Medical, dental, vision, pension plan, paid time off; Not specified: Bonus or equity

Skills & Requirements

Must-have

  • Endpoint device troubleshooting
  • ITSM tool usage for ticketing
  • Patch management implementation
  • Knowledge base documentation
  • On-site work requirement

Nice-to-have

  • Root cause analysis skills
  • Process improvement initiatives
  • Collaborative team environment
  • Self-service capability promotion

Key Requirements

  • Two years of directly related experience
  • Valid unrestricted driver's license with two years driving history
  • CompTIA A+ certification required within 12 months
  • Must be legally authorized to work in the United States

Work Rights

Must be US Citizen or lawfully authorized non-citizen

Tailored Resume

Cover Letter