Sr. Customer Retention Specialist

HighLevel

United States
On-site
Strong product expertise
Customer empathy skills
Independent operation capability
HighLevel is seeking a Sr. Customer Retention Specialist to enhance customer retention and support overall customer health through effective interaction management. The ideal candidate will possess strong product knowledge, customer empathy, and the ability to thrive in a fast-paced environment

Job Summary

  • The Sr. Customer Retention Specialist is responsible for handling complex customer interactions and improving overall customer retention.
  • This role acts as a subject matter expert in customer care, partnering with Team Leads to ensure high-quality experiences.
  • HighLevel operates a global, remote-first environment with over 1500 team members across 15+ countries.

Matching Summary

Match Score: 85

HighLevel is seeking a Sr. Customer Retention Specialist to enhance customer retention and support overall customer health through effective interaction management. The ideal candidate will possess strong product knowledge, customer empathy, and the ability to thrive in a fast-paced environment.

Skills & Requirements

Must-have

  • Strong product expertise
  • Customer empathy skills
  • Independent operation capability
  • Complex interaction handling

Nice-to-have

  • Fast-paced environment experience
  • Proactive retention mindset
  • Collaborative team culture fit

Key Requirements

  • Subject matter expertise in customer care
  • Ability to resolve escalations independently

Work Rights

Not specified

Tailored Resume

Cover Letter