Customer Service Representative

Gvhvet

Seymour, CT, United States
On-site
Personable and skilled client interaction
Operate multi-line telephone system
Handle emotional or discourteous clients
Gvhvet is seeking a personable Customer Service Representative to serve as the primary point of contact at their clinic in Seymour, CT. The ideal candidate should possess strong customer service skills, empathy, and the ability to handle multiple tasks while creating a welcoming environment for clients

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
  • Operates multiple-line telephone system, answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately.
  • Maintain accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support.

Matching Summary

Match Score: 85

Gvhvet is seeking a personable Customer Service Representative to serve as the primary point of contact at their clinic in Seymour, CT. The ideal candidate should possess strong customer service skills, empathy, and the ability to handle multiple tasks while creating a welcoming environment for clients.

Skills & Requirements

Must-have

  • Personable and skilled client interaction
  • Operate multi-line telephone system
  • Handle emotional or discourteous clients
  • Maintain accurate client and pet records
  • Professional and friendly phone etiquette

Nice-to-have

  • Calm and collected in emergencies
  • Detail-oriented
  • Problem-solving abilities

Key Requirements

  • HS Diploma or educational equivalent
  • Ability to prioritize and complete tasks simultaneously
  • Computer efficiency
  • Available to work weekends and holiday rotations
  • Experience with Veterinary Electronic Medical Records (preferred)
  • One year of customer service representative experience (preferred)
  • Knowledge of veterinary medical terminology and procedures (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter