Pharmasource & Ostomysource Customer Service Team Lead
Uniphar Group
Hybrid
Minimum 3 years customer service experience
Pharmaceutical sector experience preferred
Knowledge of gdp processes and regulations
This role leads the day-to-day operations of a Customer Service Team supporting Pharmasource and Ostomysource within the Uniphar Group
Job Summary
This role leads the day-to-day operations of a Customer Service Team supporting Pharmasource and Ostomysource within the Uniphar Group.
The position requires strict adherence to Good Distribution Practice (GDP) processes and regulatory compliance for supplying EMPs, ostomy products, and medical devices.
Candidates must demonstrate flexibility to work beyond standard hours during busy periods while fostering a high-performance team culture.
Matching Summary
This role leads the day-to-day operations of a Customer Service Team supporting Pharmasource and Ostomysource within the Uniphar Group.
Skills & Requirements
Must-have
Minimum 3 years customer service experience
Pharmaceutical sector experience preferred
Knowledge of GDP processes and regulations
SAP software proficiency required
Ability to work flexible hours including weekends
Nice-to-have
Pharmacy technician or healthcare background
Strong IT skills in MS Office and PowerPoint
Demonstrated ability to drive organizational change
Experience with CRM systems and call quality audits
Excellent verbal communication and telephone manner