It Operations Analyst Ii

Conduent Business Services

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2+ years production support experience
Us healthcare system knowledge payer provider pbm
Shift work availability 24/7/365
** Conduent Business Services is seeking an IT Operations Analyst II to monitor and support US Healthcare applications. The role requires a strong understanding of the healthcare system, production support experience, and effective communication skills, with a commitment to working in a 24/7 shift environment. **

Job Summary

  • The role involves first-level monitoring, incident triage, and escalation to ensure smooth processing of healthcare transactions.
  • Candidates must have a conceptual understanding of theories and practices in a Production Support environment with a focus on US Healthcare workflows.
  • This position requires flexible availability for shift work distributed equitably across a 24/7/365 service delivery environment.

Matching Summary

Match Score: 75

** Conduent Business Services is seeking an IT Operations Analyst II to monitor and support US Healthcare applications. The role requires a strong understanding of the healthcare system, production support experience, and effective communication skills, with a commitment to working in a 24/7 shift environment. **

Salary

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Skills & Requirements

Must-have

  • 2+ years production support experience
  • US Healthcare system knowledge Payer Provider PBM
  • Shift work availability 24/7/365
  • Service Now ticketing tool familiarity
  • HIPAA compliance adherence

Nice-to-have

  • Strong verbal and written communication skills
  • Ability to multi-task diverse technical tasks
  • Positive attitude towards assignments
  • Calm structured approach to handling issues

Key Requirements

  • Formal graduate degree required
  • 2+ years in Production support activities
  • Willingness to work 24x7 shifts

Work Rights

Not specified

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