Front Office - Front Desk Supervisor (overnight) - Full Time

Four Seasons Hotels & Resorts

Hualalai, Hawaii, US
Base: $33.01 hourly; bonus/equity: not specified; ...
Guest check-in and check-out
Respond to guest requests
Handle guest complaints
Our Front Desk Supervisors have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction

Job Summary

  • Our Front Desk Supervisors have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction.
  • This role will cover both manager and agent shifts, ensuring revenue is maximized by upselling guest rooms based on availability.
  • Join our 'Ohana & enjoy our amazing benefits including an hourly rate of $33.01, on-site physical therapist, and complimentary stays at Four Seasons Worldwide.

Matching Summary

Our Front Desk Supervisors have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction.

Salary

Base: $33.01 hourly; Bonus/Equity: Not specified; Benefits: Robust Benefit Plan, Company Match 401K Plan, Holiday, Vacation & Sick pay

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Respond to guest requests
  • Handle guest complaints
  • Manage daily reports
  • Upsell guest rooms
  • Weekend availability

Nice-to-have

  • Genuine heart
  • Passion for excellence
  • Infuse enthusiasm
  • Exceptional guest experiences
  • World-class employee experience

Key Requirements

  • 3-12 months Reservations/Front Office experience
  • Opera experience preferred
  • Legal work authorization in United States
  • Ability to read and work with computer systems

Work Rights

Must have legal work authorization

Tailored Resume

Cover Letter