Base: $43,923; bonus/equity: not specified; benefi...
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Support technology equipment and software
Respond to and complete it service tickets
Install, configure, and update operating systems
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The University of Arkansas is seeking a Desktop Support Technician to provide technical support and maintenance for IT hardware and software on campus. The role requires strong customer service skills and experience with both Windows and Mac systems, with a focus on troubleshooting and user support.
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Job Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Matching Summary
Match Score: 75
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The University of Arkansas is seeking a Desktop Support Technician to provide technical support and maintenance for IT hardware and software on campus. The role requires strong customer service skills and experience with both Windows and Mac systems, with a focus on troubleshooting and user support.
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Salary
Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
Support technology equipment and software
Respond to and complete IT service tickets
Install, configure, and update operating systems
Transport and deploy IT hardware
Function as tier-2 support resource
Nice-to-have
Strong customer service skills
Strong communication skills
Create and maintain collegial relationships
Key Requirements
Bachelor's degree in computer science or related field plus 2 years of experience
Technical training in computer science plus 5 years of experience