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Aberdeen is seeking a CRIMS Technical Support Analyst to provide Level 2 support for their Order Management System and related applications. The role involves troubleshooting, performance monitoring, and collaboration with development teams to enhance platform functionalities within a dynamic asset management environment.
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Job Summary
Provide Level 2 Technical support for front-office investment platforms, ensuring timely resolution of incidents and service requests.
Monitor system health and performance, proactively identify issues, and implement fixes to maintain platform stability.
Apply ITIL principles for incident, problem, and change management to ensure operational excellence.
Matching Summary
Match Score: 75
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Aberdeen is seeking a CRIMS Technical Support Analyst to provide Level 2 support for their Order Management System and related applications. The role involves troubleshooting, performance monitoring, and collaboration with development teams to enhance platform functionalities within a dynamic asset management environment.
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Skills & Requirements
Must-have
Level 2 Technical support
Charles River IMS / CRIMS
FIX protocol troubleshooting
SQL and Excel proficiency
Windows Server environments
ITIL principles
Nice-to-have
Enterprise Scheduling Systems
ITIL v4 Foundation
knowledge sharing and best practices
Key Requirements
Technical Support experience on Charles River or equivalent OMS/IMS platform