Texas Dow Employees Credit Union is seeking a Digital Service & Support Representative to deliver exceptional member service in an inbound call center environment. The ideal candidate will have previous customer service experience, preferably in a call center or banking setting, and possess strong digital banking knowledge
Job Summary
In an Inbound Call Center setting, the Digital Service & Support Representative will create exceptional member service experiences by maintaining a professional demeanor and delivering world class service to our members.
Educates the member on digital self service tools; trouble shoots member issues regarding TDECU Self-Service tools.
Proactively recommends services and solutions that will improve the member’s life.
Matching Summary
Match Score: 85
Texas Dow Employees Credit Union is seeking a Digital Service & Support Representative to deliver exceptional member service in an inbound call center environment. The ideal candidate will have previous customer service experience, preferably in a call center or banking setting, and possess strong digital banking knowledge.
Skills & Requirements
Must-have
Inbound call center environment
Digital self-service tools troubleshooting
Online banking and bill pay support
Professional demeanor and world-class service
Nice-to-have
Proactively recommends services
Strive for one call resolution
Builds collaborative relationships
Key Requirements
High School Diploma or equivalent
Previous customer service experience
Six months as Member Care Representative 1 or previous Digital Services experience