Technical Customer Support Specialist

BD

Salt Lake City, UT, USA
**
High school diploma or ged
1 year related experience
Good communication skills
** BD is seeking a Technical Customer Support Specialist in Salt Lake City, UT, responsible for troubleshooting and managing customer complaints related to Capital Equipment. The ideal candidate should possess customer service experience and strong communication skills, with a preference for those with a background in regulated industries. **

Job Summary

  • This position performs interactive troubleshooting on BD owned and customer owned Capital Equipment and completes the complaint file.
  • The role requires interacting with a vast spectrum of people who may be irate because of a real or perceived problem while handling a large volume of work.
  • BD offers a culture where face-to-face collaboration supports learning, progress, and success in reinventing the future of healthcare.

Matching Summary

Match Score: 75

** BD is seeking a Technical Customer Support Specialist in Salt Lake City, UT, responsible for troubleshooting and managing customer complaints related to Capital Equipment. The ideal candidate should possess customer service experience and strong communication skills, with a preference for those with a background in regulated industries. **

Skills & Requirements

Must-have

  • High school diploma or GED
  • 1 year related experience
  • Good communication skills
  • Word processing and spreadsheets
  • Strong telephone skills

Nice-to-have

  • Prior regulated industry experience
  • Knowledge of medical terminology
  • Ability to handle irate customers
  • Experience with sales representatives

Key Requirements

  • High school diploma or GED
  • Minimum 1 year experience in related area
  • Demonstrated customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter