Ride Rite Technical Product Support Representative
Bridgestone Americas
Bridgestone Tower, United States
Technical product support experience
Excellent verbal and written communication
Strong problem-solving skills
This role supports sales and engineering to field technical and application questions related to the installation, usage, and troubleshooting of Firestone’s air helper springs and onboard control systems
Job Summary
This role supports sales and engineering to field technical and application questions related to the installation, usage, and troubleshooting of Firestone’s air helper springs and onboard control systems.
Respond to customer inquiries and provide technical support via phone, email, and chat in a timely and professional manner.
Collaborate with the engineering and sales team to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements.
Matching Summary
This role supports sales and engineering to field technical and application questions related to the installation, usage, and troubleshooting of Firestone’s air helper springs and onboard control systems.
Skills & Requirements
Must-have
Technical product support experience
Excellent verbal and written communication
Strong problem-solving skills
Exceptional customer service skills
Advanced computer hardware and software knowledge
Handle high call and email volumes
Nice-to-have
Ability to work independently
Collaborative team environment
Strong time management skills
Flexible and adaptable
Commitment to continuous learning
Key Requirements
Bachelor's degree and 2 years of related experience
Equivalent work experience
Salesforce, LiveVox, Microsoft Office, SAP experience preferred
Must be able to communicate effectively to technical audiences