Supervisor, Client Services Oncology

Guardant Health

Remote
Hybrid
Client issue resolution
Crm and reporting tools
Performance management
The Client Services Supervisor is responsible for reporting metrics, supervising, monitoring, auditing, and coaching their team, while actively contributing to client support

Job Summary

  • The Client Services Supervisor is responsible for reporting metrics, supervising, monitoring, auditing, and coaching their team, while actively contributing to client support.
  • This role works cross-functionally to ensure the territory their team supports meets business objectives and that all client issues are resolved in a timely and effective manner.
  • Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer.

Matching Summary

The Client Services Supervisor is responsible for reporting metrics, supervising, monitoring, auditing, and coaching their team, while actively contributing to client support.

Skills & Requirements

Must-have

  • Client issue resolution
  • CRM and reporting tools
  • Performance management
  • Cross-functional collaboration
  • Customer data analysis

Nice-to-have

  • Promote accountability and collaboration
  • Growth mindset
  • Adaptability in dynamic environment
  • Voice of the Customer representation

Key Requirements

  • Minimum 5+ years of transferable experience
  • 3+ years of leadership experience
  • 4 year college degree preferred
  • Experience with Salesforce (CRM)
  • Experience with LIMS, Tableau, JIRA, Confluence

Work Rights

Not specified

Tailored Resume

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