Training Specialist

Diligent

Guadalajara, Mexico
Hybrid (onsite at least 50% of the time)
Customer training delivery
Online training tools
Customer-facing training videos
Diligent is seeking a Customer Training Specialist in Guadalajara, Mexico, to enhance customer experiences through effective training and support. The ideal candidate should possess strong communication skills and a customer-focused mindset, with responsibilities including delivering training and managing user adoption

Job Summary

  • As a Customer Training Specialist your mission is to ensure that our customers have a superior experience every time they interact with our suite of products and services.
  • You will join a group that is passionate about living Diligent’s corporate values and which has a friendly, positive attitude.
  • Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.

Matching Summary

Match Score: 85

Diligent is seeking a Customer Training Specialist in Guadalajara, Mexico, to enhance customer experiences through effective training and support. The ideal candidate should possess strong communication skills and a customer-focused mindset, with responsibilities including delivering training and managing user adoption.

Skills & Requirements

Must-have

  • Customer training delivery
  • Online training tools
  • Customer-facing training videos
  • Individual and group training
  • Driving user adoption
  • Excellent customer service

Nice-to-have

  • Positive attitude
  • Passion for helping others
  • Lead generation aptitude
  • Change management appreciation

Key Requirements

  • Experience with administrative processes
  • Excellent interpersonal communication skills
  • High level of energy
  • Assertive yet respectful demeanor
  • Resourceful, organized, and professional

Work Rights

Not specified

Tailored Resume

Cover Letter