Customer Service Representative

Transit Team

Maple Grove, MN, United States
On-site
Answering customer phone calls
Booking ride requests
Canceling ride requests
Transit Team is seeking a Customer Service Representative for its paratransit services in the Twin Cities metro area. The role involves assisting certified Metro Mobility riders by handling ride requests and providing service information. The company values its employees and offers competitive benefits and a supportive work environment

Job Summary

  • As a Metro Mobility Demand Customer Service Representative, you will be the voice of our company in every interaction with our clients.
  • Daily job duties include: answering customer phone calls, booking ride requests for customers, canceling rides requests, providing ride ETA data, making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service.
  • Transit Team is the largest paratransit provider in the state of Minnesota, providing safe, reliable and exceptional service to the elderly and people with disabilities.

Matching Summary

Match Score: 85

Transit Team is seeking a Customer Service Representative for its paratransit services in the Twin Cities metro area. The role involves assisting certified Metro Mobility riders by handling ride requests and providing service information. The company values its employees and offers competitive benefits and a supportive work environment.

Skills & Requirements

Must-have

  • answering customer phone calls
  • booking ride requests
  • canceling ride requests
  • providing ride ETA data
  • making outgoing calls to customers

Nice-to-have

  • voice of our company
  • serve certified Metro Mobility riders
  • explaining policies

Key Requirements

  • Clean criminal record
  • Good communication skills
  • Good computer skills
  • Prior customer service skills a plus
  • Familiarity with the Twin Cities metro area

Work Rights

Not specified

Tailored Resume

Cover Letter