Newrez is seeking a Team Lead for their Homeowner Advocacy department to manage homeowner-related issues and support team members in a fully remote setting. The ideal candidate should have extensive mortgage servicing experience and strong leadership qualities, with responsibilities including training new hires and resolving escalated issues
Job Summary
At Newrez, we invest in your growth and wellbeing to help homeowners thrive.
The Team Lead for Homeowner Advocacy will manage homeowner complaints and support team members.
We offer a comprehensive benefits package to support employees in every aspect of their lives.
Matching Summary
Match Score: 85
Newrez is seeking a Team Lead for their Homeowner Advocacy department to manage homeowner-related issues and support team members in a fully remote setting. The ideal candidate should have extensive mortgage servicing experience and strong leadership qualities, with responsibilities including training new hires and resolving escalated issues.
Skills & Requirements
Must-have
6+ years mortgage servicing experience
Experience in regulatory affairs
Proven track record in complaint handling
Nice-to-have
Collaborative team spirit
Willingness to assist others
Strong interpersonal skills
Key Requirements
High school diploma or equivalent
At least 2 years demonstrated quality performance
Experience in late-stage mortgage collections is a plus