Base salary not specified; cash-based incentive pr...
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10 years it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
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The Integer Group is seeking a Senior Manager for IT Service Management, responsible for governing ITSM practices aligned with ITIL best practices, overseeing incident and change management, and ensuring SOX audit readiness. The ideal candidate will have at least 10 years of relevant experience and strong leadership skills, with a focus on continuous improvement and governance-driven decision-making.
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Job Summary
The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company designated holidays.
Matching Summary
Match Score: 75
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The Integer Group is seeking a Senior Manager for IT Service Management, responsible for governing ITSM practices aligned with ITIL best practices, overseeing incident and change management, and ensuring SOX audit readiness. The ideal candidate will have at least 10 years of relevant experience and strong leadership skills, with a focus on continuous improvement and governance-driven decision-making.
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Salary
Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, 401(k) match
Skills & Requirements
Must-have
10 years IT Service Management experience
Strong working knowledge of ITIL practices
Experience with Incident Change Problem Management
SOX ITGC audit readiness leadership
CMDB governance and data integrity management
Nice-to-have
ITIL Intermediate or Managing Professional certification
Experience leading large-scale IT modernization
Executive communication and facilitation skills
Ability to balance control with agility
Partnering with Internal Audit and Security teams
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in IT Service Management
Demonstrated experience with SOX ITGCs or regulated IT controls