(usa) 2nd Shift Team Lead, Contact Center Non-store Operations (service Delivery)

Walmartdataventures

ORLANDO, FL, United States of America
Base: $28.00 - $42.00; bonus/equity: performance-b...
Customer service practices
Performance metrics
Process improvement techniques
Manages contact center operations and supports new initiatives by tracking key performance metrics, analyzing service levels, and making necessary adjustments

Job Summary

  • Manages contact center operations and supports new initiatives by tracking key performance metrics, analyzing service levels, and making necessary adjustments.
  • Oversees effective implementation of daily staffing plans and scheduling adherence for the shift, while also managing site operations during lean staffing periods.
  • Walmart offers competitive pay, performance-based bonuses, and comprehensive benefits including health, financial, and paid time off.

Matching Summary

Manages contact center operations and supports new initiatives by tracking key performance metrics, analyzing service levels, and making necessary adjustments.

Salary

Base: $28.00 - $42.00; Bonus/Equity: performance-based bonus awards; Benefits: Health, 401(k), PTO, education benefit program

Skills & Requirements

Must-have

  • customer service practices
  • performance metrics
  • process improvement techniques
  • customer communication principles
  • contact center operations management
  • data collection and analysis

Nice-to-have

  • respect the individual
  • act with integrity
  • serve customers and members
  • strive for excellence
  • team goal setting and feedback

Key Requirements

  • 1 year's experience in retail, contact center operations, or related area
  • Supervisory experience

Work Rights

Not specified

Tailored Resume

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